Common Questions

Most restaurants begin seeing actionable insights within the first week of implementation. Initial data analysis and customer behaviour patterns become visible immediately once your systems are connected. Measurable improvements in customer retention typically become apparent within 30 days, with significant revenue impact often visible within 60-90 days of implementing our recommended strategies.

Absolutely. We employ enterprise-grade security measures and are fully compliant with GDPR and other relevant European data protection regulations. All customer data is encrypted in transit and at rest, stored on secure servers within the EU, and access is strictly controlled. We conduct regular security audits and maintain comprehensive data protection policies to ensure your customer information remains completely secure.

Our analytics platform integrates with most major restaurant POS systems, reservation platforms, delivery services, and loyalty program providers. We support popular systems including Square, Toast, Lightspeed, OpenTable, and many others. Our technical team handles the integration process to ensure seamless data flow without disrupting your daily operations. If you have a custom or specialised system, we can develop bespoke integrations as needed.

We provide comprehensive training for your team, including initial platform orientation, dashboard customisation workshops, and ongoing best practices sessions. Our support includes detailed documentation, video tutorials, and direct access to our customer success team during business hours. We also offer advanced training for power users and regular webinars covering new features and industry insights.

Our pricing is based on the size of your restaurant operation and the specific services you require. Basic analytics dashboards start from €299 per month, with advanced retention strategy and revenue optimisation services available from €349-€449 per month. All plans include setup, training, and ongoing support. We offer custom pricing for restaurant groups and enterprise clients. Contact us for a personalised quote based on your specific needs.

Yes, our platform is designed to scale from single-location independent restaurants to large multi-location chains. For independent restaurants, we focus on actionable insights that can be implemented immediately. For restaurant groups, we provide consolidated reporting, location comparison tools, and franchise-specific analytics. Our enterprise solutions include advanced features like multi-tenant dashboards, centralised reporting, and location-specific performance benchmarking.

Our platform provides deep insights into customer behaviour including visit frequency, spending patterns, menu preferences, seasonal trends, and churn risk indicators. You'll understand which customers are your most valuable, what drives repeat visits, which menu items perform best, and how to personalise marketing efforts. We also provide predictive analytics to identify customers at risk of churning and recommend specific retention strategies.

We offer flexible contract terms to suit different business needs. Our standard agreements include a minimum 12-month commitment to ensure adequate time for implementation and results measurement. However, we also offer month-to-month options for smaller restaurants or trial implementations. Enterprise clients can discuss custom contract terms. We're confident in our service quality and work with clients to find arrangements that suit their business requirements.